Frequently asked questions

Fitting

What is a Panel Wrap?


The Vivid Worx Panel Wrap is an innovative, new product designed as an alternative to typical automotive carpet lining. They can be fully custom-printed with any design, logo, photo or branding to create a truly unique van interior. The Vivid Worx Panel Wrap is made from 100% polyester fabric and has been fire-redardent treated to meet UK classification and independently tested in UK labs. (Certification provided on request) Its woven structure makes it a fantastic product for stretching around ply panel profiles. It can be fixed/trimmed using the standard stretch and staple trimming method, making it ideal for DIY and self-builders.




How do wall and door Panel Wraps fix?


In short, you staple them to your ply panels. We use a minimum ply thickness of 4mm, and advise to use TRA202T Type A staples. Both are available from our online store. Your fabric Panel Wrap will come printed to the shape of the ply panel. Line them both up with ply on top, leaving an even border around each edge. Once you are happy with this placement, begin to stretch and staple following foam tape as guide (taking care around tighter curves and profiles to avoid minor creases.) Hidden fixings can be used on your ply panels when a layer of 6mm upholstery foam is used between your ply panel and the Panel Wrap. Not only does the foam hide the heads of the clips, but it also adds to the overall insulation and sound deadening of your van. Alternatively, you can wrap your ply without foam when bonding panels directly to the van.




What about roof Panel Wraps?


We have found the same fixing technique can be used for roof Panel Wraps. However, due to the impact of gravity, we advise the use of spaced out spot lights or areas of double-sided, clear fabric tape to help reduce the amount of sag once your roof is hung upside down. Further spaced out, single staples can also reduce sag but be sure to position them in low key or in less obvious areas. Alternatively, you may wish to consider our solid, full-colour, printed PVC roofs. We have developed a custom prnted roof wrap that can be glued rather than stapled - this product will be available very soon.




Can you demonstrate how to wrap a panel?


Of course! Check out this short video of how we trim a standard panel.




How long does it take to trim a panel with a Panel Wrap?


On average, a larger panel such as a full-height, rear-quarter can take between 30 minutes to an hour to trim. It is therefore possible to trim a full set of panels in a single day if you need to.





Ordering

How do I order?


Orders can be made in two ways: through the website or manually, via email, here. Please note that we will check your order and print files before printing. Should we find any issues, we will contact you before proceeding.




What artwork files can I send?


We accept pdf, ai, eps, jpeg, PSD and tif files. Please contact us if you have any queries. Artwork guidelines can be requested here .




Can you create artwork for me?


Yes! A design service is available from Vivid Worx. Please email us here to discuss your requirements. We are able to offer a bespoke quote, based on the work involved.




How should I send you my artwork?


We accept pdf, ai, eps, jpeg, PSD and tif formats. Files should be sent via Wetransfer - https://wetransfer.com/ When using Wetransfer please quote your order number. More information regarding artwork submission can be found here





Delivery

How much does delivery cost?


Standard delivery to UK mainland up to 15kg is £14.99* For heavier orders that weigh between 15kg and 20kg, delivery to UK mainland is £24.99* If you are purchasing multipe ply panels, and the total weight for your order is in excess of 20kg, delivery is charged at £49.99* All orders are available for free collection from our Midlands office Shipping to the majority of Europe available, and quoted on enquiery via email. *Please note that some of our items are collection only due to their size.




How long will my order take to be delivered?


Standard turnaround for custom-printed fabric products is 5 working days from artwork approval and invoice paid. Turnaround for CNC ply floors, roofs and wall panels is 10 - 15 working days Please allow up to 20 working days - as manufacturing times can vary. Please get in touch if you require faster lead times - we can sometimes accommodate express production services.




Do you ship worldwide?


Yes, we ship worldwide. This is calculated on an individual basis as we will need to know what you would like to order. For a quote, please email here with your full requirements and your shipping address.




Will my order be trackable?


Tracking is available on request via our couriers. (DPD, TNT and ParcelForce are our couriers of choice)




What should I do if my goods are damaged on arrival?


Please check your parcel before signing for your goods. If you notice that the packaging is damaged, then please ensure you sign for the goods as damaged. Contact us as soon as you can with all of the relative information so that we can begin to investigate with the courier.





Artwork

How do I order?


Orders can be made in two ways: through the website or manually, via email, here. Please note that we will check your order and print files before printing. Should we find any issues, we will contact you before proceeding.




What artwork files can I send?


We accept pdf, ai, eps, jpeg, PSD and tif files. Please contact us if you have any queries. Artwork guidelines can be requested here .




Can you create artwork for me?


Yes! A design service is available from Vivid Worx. Please email us here to discuss your requirements. We are able to offer a bespoke quote, based on the work involved.




How should I send you my artwork?


We accept pdf, ai, eps, jpeg, PSD and tif formats. Files should be sent via Wetransfer - https://wetransfer.com/ When using Wetransfer please quote your order number. More information regarding artwork submission can be found here





Billing & Payments

How much does delivery cost?


Standard delivery to UK mainland up to 15kg is £14.99* For heavier orders that weigh between 15kg and 20kg, delivery to UK mainland is £24.99* If you are purchasing multipe ply panels, and the total weight for your order is in excess of 20kg, delivery is charged at £49.99* All orders are available for free collection from our Midlands office Shipping to the majority of Europe available, and quoted on enquiery via email. *Please note that some of our items are collection only due to their size.




How long will my order take to be delivered?


Standard turnaround for custom-printed fabric products is 5 working days from artwork approval and invoice paid. Turnaround for CNC ply floors, roofs and wall panels is 10 - 15 working days Please allow up to 20 working days - as manufacturing times can vary. Please get in touch if you require faster lead times - we can sometimes accommodate express production services.




Do you ship worldwide?


Yes, we ship worldwide. This is calculated on an individual basis as we will need to know what you would like to order. For a quote, please email here with your full requirements and your shipping address.




Will my order be trackable?


Tracking is available on request via our couriers. (DPD, TNT and ParcelForce are our couriers of choice)




What should I do if my goods are damaged on arrival?


Please check your parcel before signing for your goods. If you notice that the packaging is damaged, then please ensure you sign for the goods as damaged. Contact us as soon as you can with all of the relative information so that we can begin to investigate with the courier.





Returns & Refunds

What is the returns and refunds policy at Vivid Worx?


You cannot return bespoke/ tailor-made products or services. (This specifically refers to fabric wraps, CNC cut plywood, printed tables, banners, flags or any other product that includes or features custom artwork or design) These exemptions do not affect your statutory rights to a refund for goods which are unfit for purpose and/or faulty. You can read more about these terms and conditions here




Can I cancel my order?


If you have changed your mind about an order or need something changing, please contact our team here, who will endeavour to help you.